Customer Service UK (M/F)

We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie — we hope you’ll consider being a part of it!

About the role:

Provide efficient support for the customers, the Sales Department and the Finance Department, providing the best service in order to ensure product availability and technical advice. Performing administrative tasks in accordance with internal guidelines of the Company, while ensuring compliance processes.

What you’ll be doing:

• Answer all incoming phone calls, giving technical information and/or placing orders into the computer system in order to meet the customer’s expectations.
• Respond to customer requests and resolve their issues by providing them with product and service information and serving as liaison between the customer and various departments in order to meet the customer’s demands. 
• Control stock and back orders and follow up on delivery. Process returned items. Ensure the clients receive the needed items on time and ensure all processes meet the company’s policies.
• Set up new accounts, maintain records, and perform related administrative duties to ensure that all data is accurate.

What you’ll need:

• Secondary education
• 2 years working experience in a high-end Customer Service role
• Experience in working with operative systems
• Some knowledge of the medical device industry is a plus
• Customer Service Oriented
• General financial knowledge is a plus
• MS Office
• Native English and Spanish fluent is a must

What we offer:

Working in a diverse and collaborative global team embracing innovative curiosity, personal authenticity, accountability, and a growth mindset. Our culture empowers us to bring our whole selves to work each day, so we can be at our best when serving our customers, patients, and colleagues.

ZimVie offers you the following benefits:

• Competitive compensation package
• Permanent contract
• Meal allowance
• Private life, health and dental insurance

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, etc. are considered without regard to racial or ethnic origin, gender, religion or belief, disability, age or sexual identity.