Temporary Complaints Coordinator EMEA (M/F/D)

We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie — we hope you’ll consider being a part of it!

About the role:

• Works in the Regulatory reporting group within Complaints Handling of quality & Regulatory Affairs department and interacts with different other groups and departments, including but not being limited to the regulatory compliance group, and the departments of Sales and Customer Service
• Is compliant with processes and in line with corporate processes, standards and applicable international legislation
• Supports process improvement projects in line with corporate excellence programs and group objectives.

What you’ll be doing:

• Organize complaint handling activities for all European subsidiaries/Distributors in order to ensure the correct timing is observed, the accuracy of information and to detect reportable cases.
• Forward complaint information for product replacement or credit to Customer Service Department.
• Receive complaint products and perform a correct triage.
• Organize international shipments for investigation.
• Provide complaints reports upon Managing Director, Sales Rep, Customer Service or Customer request.
• Respond to calls and emails.

What you’ll need:

• Commercial apprenticeship, education as Dental assistant or any other administrative degree
• MS Office
• Good communication and writing skills
• Attention to detail
• Good time management and organization skills
• English and Spanish: advanced level. Written and fluent in French would be a plus
• Experience is a plus

What we offer:

Working in a diverse and collaborative global team embracing innovative curiosity, personal authenticity, accountability, and a growth mindset. Our culture empowers us to bring our whole selves to work each day, so we can be at our best when serving our customers, patients, and colleagues.

ZimVie offers you a challenging position with good career prospects in an international medical device business and following benefits:

• Competitive compensation package
• Temporary contract (6 months)
• Meal allowance
• Partially remote work option available
• Learning & development program

Do you want to know more about us? Click HERE to watch our story.

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, etc. are considered without regard to racial or ethnic origin, gender, religion or belief, disability, age or sexual identity.