We are ZimVie, a global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie — we hope you’ll consider being a part of it!

Job Summary
An Accounts Receivable (AR) & Collections Team Lead that leads daily AR/collections operations, leads a team of specialists, ensures timely payments, resolves complex issues, drives process improvements, monitors KPIs, trains staff, and reports on departmental performance to optimize cash flow and minimize bad debt. They will act as a working lead, handling high-volume accounts, coaching the team, and ensuring compliance with financial policies. 

Principal Duties and Responsibilities

• Team Leadership:
• Oversee daily workflow, assign tasks, and monitor performance of AR/Collections team.
• Provide training, coaching, and mentorship to team members.
• Act as the primary point of contact for escalations and complex issues.
• Support HR functions like performance reviews and fostering a learning environment.
• Accounts Receivable Operations:
• Lead high-volume Accounts Receivable call center.
• Reconcile customer accounts and help resolve discrepancies when needed.
• Collections:
• Monitor delinquent accounts and drive timely payment collection.
• Work with team members on difficult accounts and assist with determining next collection steps.
• Negotiate payment plans with clients with guidance from Manager.
• Work own collection accounts by contacting past due customers via phone and email to collect past due payments.
• Build strong rapport with all customers, both internal and external.
• Compliance:
• Ensure compliance with internal guidelines, procedures, and external regulations.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

Expected Areas of Competence

• Proven experience in accounts receivable, collections, and team leadership.
• Strong understanding of accounting principles.
• Excellent Customer Service skills.
• Excellent Communication, negotiation, and problem solving skills.
• Excellent interpersonal and rapport-building skills, strong team-player. 
• Positive attitude, proactive and flexible.
• Good organization skills.
• Excellent analytical skills.
• Ability to work under pressure to meet deadlines while sometimes dealing with competing priorities.
• Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) required.
• Experience with QuickBooks is preferred.

Education/Experience Requirements

• Associates Degree or Higher preferred.

• Previous Customer Service, Credit & Collections, and Team Leadership experience preferred

• Minimum of 5 years relevant working experience

Travel Requirements

Minimal/up to 5 %

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.

ZimVie generally does not sponsor applicant work visas for this position.

• Requisition ID: 3440